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Frequently Asked Questions

General:

How do I know this is real?
All models on SextPanther have been verified through background checks and the submission of legal ID's to guarantee they are who they say they are. If you are still skeptical, ask for a custom picture/video or a fan sign!
Am I charged when I receive a response from the model?
You are not charged when a model sends you a text message response. For more information on how the credit system works, go to the HOW IT WORKS page.
I did not receive a response to my message and it says it is a guaranteed response. What now?
If you have not received a response within 24 hours of sending your message, please fill out the form below with the name of the model that did not respond and we will issue a credit refund!
What happens if I call a model but they do not answer?
If you call a model while their phone call status is set to available but the model does not answer then you will NOT be charged. You will only charged if the model answers the phone.

Billing:

Will my phone bill be affected when using SextPanther?
SextPanther does not add any additional charges to your phone bill. If you are using any phone number other than a US phone number, check with your cell phone carrier for any additional charges for calling and texting US phone numbers.
Are there any recurring fees?
No, there are no subscriptions or recurring fees. Each credit purchase is a one-time issue of credits.
How do I get billed?
You are only billed if you choose to purchase additional credits through your account page on the website. You can purchase credits via credit card or gift card.
How will purchases appear on my credit card statement?
Depending on how you process your credit card payment, either "S-PANTHER.COM" or "EPOCH*SEXTPANTHER" will show up on your billing statement when purchasing SextPanther Credits with a credit card.
Are there alternative payment methods other than using a credit card?
Yes, you can pay with PayPal through our payment processor Epoch or pay with cryptocurrencies such as Bitcoin, Ethereum, or Litecoin through our crypto payment processor SpankPay!
Why is my card getting declined?
Please send an email to support@sextpanther.com and include the last 4 digits of the credit card used.

Account:

I need to update my phone number...
Click the "Help" option in the main menu and select "Contact". Be sure to include the new phone number you would like to update your account to in the message body.
I want to change my username...
Click the "Help" option in the main menu and select "Contact". Be sure to include the username you would like for your account in the message body.
How do I cancel my account?
You can cancel your account by logging in and going to the Settings page. At the bottom of the page, you should see a 'DEACTIVATE ACCOUNT' button which will effectively cancel your account and prevent any further communication sent to or from the models. You can always reactivate your account by logging back in.

Privacy:

Will the models see my real phone number?
No, models will not see your real phone number. You are randomly assigned a masked phone number when communicating with each model.
Why do I need to verify a phone number?
We need to make sure you are a real person and it makes communicating with the models much easier. We do not share your phone number with the models or any third-parties.